Conditions for exchanges, claims, returns
- Change, claim, return the product can be done within 7 days after receiving the product. The company reserves the right not to change, claim, return the product after the end of the 7-day period as specified.
- Exchanging, returning the product. The product must be in perfect condition, complete with all accessories, including tags. in original packaging not damaged
- The company reserves the right to inspect the product. Before considering the process of accepting, changing, returning the product
- The company reserves the right to change the product. under the policies and conditions specified by the company Assign only
- The customer is responsible for the cost of returning the product to the company. Unless the return of the product is caused by the company’s error, for example, the delivery of the product does not correspond to the item ordered by the customer.
Exchanges, claims, returns are possible in the following cases
- Shipping the wrong model. to customers
- Delivery that is damaged, damaged, or cannot be used. to the customer. The damage must be proven to be caused by production process or transportation process
- Incomplete components or parts of the product
Procedures for exchanging, claiming, returning goods
- Customers can contact To change, claim, return the product by sending an email to support@fahfon.io or Thailand Weather Forecast Facebook page or LINE ID @fahfonth</li. >
- The staff will help and guide you through the process of changing, claiming, returning the product. The staff will assess whether your replacement, claiming, returning product meets the above conditions and the staff will ask for proof of product photos. Including the receipt for consideration If your product passes the specified conditions, the company will notify you to ship the product back to the company.
- In case of changing the product The company will take no more than 30 working days to process (in some cases, it may take longer) from the date of receiving the product back from the customer.
- In case of returning goods Refunds will be made within the statutory period. from the date of receiving the product back from the customer